I'm Nanxi – UX Designer & Experience Strategist at IBM Consulting in NYC.
I also lead product design at Send Chinatown Love, a non-profit providing monetary relief to small businesses affected by COVID-19.
Hello
UX/UI
Web App
UX Research
UX/UI
Mobile App
Web App
UX Research
Prototyping
UX/UI
Web App
Donation Platform
Branding
Product Strategy
Mobile App
Web App
UX Research
I'm a creative with strong business acumen, stuck between servicing corporate growth and a brain that dreams big.
I affectionally hope to take learned lessons from these professional projects beyond to something even greater.
Redesigned Investment Agent Portal
Modernization and consolidation of two legacy insurance agent servicing platforms
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Stakeholder user research for agent pain & improvement identification
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Feature inventory sizing and prioritization for timeline governance
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User story writing, functional and business requirement definition
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Requirement handoff and playbacks with development squads
Product Strategy
Mainframe Observability Dashboard
Discovery and proof-of-concept design for modernization a mainframe status platform
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Facilitated workshops to run through creative possibilities
iteratively to create a design and architectural project framework -
Problem statement definition, persona creation, future-state employee lifecycle mapping, proof-of-concept wireframe and prototype for the next-stage observability dashboard
Design Thinking
UX/UI
American Express
IBM • 2024, 2022
OneAmerica
IBM • 2024
Morgan Stanley
IBM • 2023, 2021
Bank of America
IBM • 2021
Northern Trust
IBM • 2018 - 2021
Citibank
Lippincott • 2017
New Lending Product Launch
Developed a new standardized and long-term scalable lending platform
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Facilitated bank approval for a new loan product, from the product inception to launch
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Content creation and governance for all marketing, legal and education client correspondence
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User acceptance testing, defect resolution, and UX improvements
Business Strategy
Content Management
Unified Design Language across Internal Digital Products
Audit of digital products to determine happy-path journeys and standardize design language for better employee experience
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User discovery interviews with business stakeholders including remote field studies, focus groups, 1:1 interviews
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Design-led patterns for new navigation and tool behavior, focusing on linking users by primary tasks across multiple platforms
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Developed best practices for user site mapping and information architecture